(FAQs)

 Frequently Asked Questions (FAQs)

Ordering:

  • We currently specialise in wholesale and customised apparel for businesses, clubs, schools, teams, events, and organisations. Individual online orders will be available in the future stay tuned for updates.

  • Get in touch with us through our Contact Page or by email with details of your requirements, including quantities, garment types, sizes, colours, and any branding or customisation you'd like. We'll provide a personalised quotation and guide you through the process.

  • Minimum order quantities may apply depending on the product and customisation required. Please contact us for more information.

  • As customised products are made specifically for you, changes or cancellations can only be accepted before production begins. Please contact us as soon as possible if you need to make any amendments.

  • Please check your spam or junk folder first. If you still can't find it, contact us using the email address or phone number you provided when requesting your order.

Customisation:

  • We offer a range of custom branding options, including embroidery, printed logos, names, numbers, and bespoke designs. Available methods depend on the garment and artwork provided.

  • Yes, at an additional cost. If your artwork isn't print-ready, we can assist with preparing or adjusting your design before production.

  • Where appropriate, we'll provide a digital proof for approval before production begins. Production will only start once you've approved the design.

Products & Sizing:

  • Size guides are available for most garments. If you're ordering for a group or business, we're happy to advise on sizing before production begins.

  • We aim to display colours as accurately as possible, but slight variations may occur due to screen settings, fabric batches, and printing processes.

  • Wash as you would do any of your other clothing. Correct washing and drying will help maintain the quality of both the garment and any printed or embroidered decoration.

Pricing & Payments:

  • Pricing depends on the garment selected, order quantity, and the type and complexity of customisation. Larger orders often benefit from lower unit costs.

  • We accept major debit and credit cards, along with any additional payment methods available at checkout or on your invoice.

  • Yes. All payments are processed securely through our payment provider. We never store your payment details.

Production & Delivery:

  • Production times vary depending on the size and complexity of your order. Once we've confirmed your artwork and payment, we'll provide an estimated completion and delivery date.

  • We do not currently provide parcel tracking. We use a variety of trusted delivery services depending on the destination and size of your order.

  • If your order hasn't arrived within the estimated delivery timeframe, please contact us with your order details and we'll investigate promptly.

  • Yes. We deliver across the UK, and international delivery may be available upon request.

Returns & Refunds:

  • As customised garments are made specifically for your order, they cannot usually be returned or exchanged unless they're faulty or we've made an error.

  • Please contact us within 48 hours of receiving your order, including photographs of the issue. We'll investigate and arrange a replacement or suitable resolution where appropriate.

  • If we introduce standard retail products in the future, our returns policy will be updated accordingly.

Wholesale:

  • Yes. We specialise in wholesale orders and can provide competitive pricing for larger quantities.

    Contact us for a personalised quotation.

  • In many cases, yes but at an additional cost. Sample availability depends on the product, sizes etc… Please get in touch to discuss your requirements.

Customer Support:

  • You can contact us through our Contact page or by email. We aim to respond within 1–2 working days.

  • Our customer support team is available Monday to Friday during normal business hours. We'll reply to messages received outside these hours as soon as possible.

Privacy:

  • Yes. Your personal information is handled securely and used only to process your enquiry or order, provide customer support, and send updates where you've chosen to receive them.

Future Retail Store:

  • Yes. We're working towards launching a retail collection where customers will be able to purchase individual garments directly through our website. Follow us on social media or join our mailing list to be the first to know when it launches.

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